Juridical Analysis of the WBK / WBBM Predicate at the UPBU Class III Office in Terms of Public Service Law

Abstract

The intensive efforts by Government Agencies in Indonesia to develop Integrity Zones (ZI) towards Corruption-Free Areas (WBK) and Clean Serving Bureaucratic Areas (WBBM) reflect their commitment to enhancing the performance of Bureaucratic Reform. One critical area of improvement is public service delivery, which must be aligned with these initiatives. In the context of air transportation services, Class III UPBU offices require targeted support to actively contribute to the implementation of ZI development towards WBK/WBBM. This study adopts a normative legal research approach, focusing on an analysis of applicable laws, regulations, and principles related to the duties and functions of UPBU offices, ZI development guidelines, and public service law. The findings reveal that Class III UPBU offices, despite their smaller classification, share comparable objectives and responsibilities with other UPBU classes (Class I Main UPBU Offices, Class I UPBU Offices, and Class II UPBU Offices). These offices serve as government agencies providing essential public services, directly interacting with airport service users and adhering to the mandates of public service law. A unique contribution of this study is its identification of the need for specialized socialization and assistance for Class III UPBU offices to strengthen their capacity in aligning with ZI initiatives. This highlights the importance of tailoring ZI development efforts to address specific challenges faced by these offices, ultimately enhancing their role in delivering excellent public services and supporting national goals of integrity and anti-corruption.